Terms & Conditions

1. Acceptance of Terms

By registering an account, accessing, browsing, or otherwise using the jilevo website, mobile application, or any related services (collectively, the "Platform"), you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

These Terms apply to all visitors, registered users, and any other persons who access or use the Platform. Your continued use of the Platform following the posting of any changes to these Terms constitutes acceptance of those changes.

jilevo reserves the right to modify, update, or replace these Terms at any time. We will notify registered users of material changes via email or a prominent notice on the Platform. It is your responsibility to review these Terms periodically.

2. Eligibility

Access to and use of the jilevo Platform is subject to the following eligibility requirements, all of which must be satisfied at all times:

• Age: You must be at least 21 years of age to register an account or participate in any gaming activity on the Platform. This age requirement is mandated by Philippine law and PAGCOR regulations. jilevo strictly prohibits access by minors and employs age-verification procedures to enforce this requirement.
• Jurisdiction: You must be physically located in a jurisdiction where online gaming is lawful at the time of your use of the Platform. It is your sole responsibility to ensure that your use of the Platform complies with all applicable laws in your jurisdiction.
• Legal Capacity: You must have full legal capacity to enter into a binding contract under the laws of the Republic of the Philippines.
• Single Account: You may only hold one registered account on the Platform. The creation of multiple accounts by a single individual is strictly prohibited and may result in immediate account suspension and forfeiture of funds.
• Self-Exclusion: You must not be subject to any self-exclusion order, voluntary or otherwise, that restricts your access to gambling services.

3. Account Registration & Security

3.1 Registration

To access the full features of the jilevo Platform, you must register an account by providing accurate, current, and complete information as prompted by the registration form. You agree to update your information promptly if it changes. jilevo reserves the right to refuse registration or cancel an existing account at its sole discretion.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to:

• Choose a strong, unique password and not share it with any third party;
• Notify jilevo immediately at [email protected] if you suspect any unauthorized access to your account;
• Log out of your account at the end of each session, particularly when using shared or public devices;
• Enable two-factor authentication where available.

jilevo will not be liable for any loss or damage arising from your failure to comply with these security obligations. Any activity conducted through your account will be deemed to have been authorized by you unless you have notified us of unauthorized access in accordance with this section.

3.3 Know Your Customer (KYC)

jilevo is required by applicable regulations to verify the identity of its users. You agree to provide such documentation as jilevo may reasonably request for identity verification, source of funds verification, or any other compliance purpose. Failure to provide requested documentation within a reasonable timeframe may result in account suspension or closure.

4. Deposits & Withdrawals

4.1 Accepted Payment Methods

jilevo supports the following payment methods for Filipino users, in compliance with applicable Philippine payment regulations:

• GCash
• PayMaya / Maya
• Bank transfer (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank)
• Debit card

All transactions are denominated in Philippine Peso (PHP / ₱). jilevo does not accept credit card deposits for gambling purposes, in compliance with current Philippine regulations. Cryptocurrency deposits and withdrawals are not supported.

4.2 Deposits

Deposits are credited to your account upon confirmation from the relevant payment provider. Minimum and maximum deposit limits apply and are displayed at the time of transaction. jilevo reserves the right to modify deposit limits at any time with reasonable notice.

4.3 Withdrawals

Withdrawal requests are processed subject to completion of KYC verification and satisfaction of any applicable wagering requirements. jilevo aims to process withdrawal requests within the timeframes published on the Platform. Withdrawals will be made to the same payment method used for the corresponding deposit where technically possible.

4.4 Anti-Money Laundering

jilevo complies with all applicable anti-money laundering (AML) laws and regulations in the Philippines, including the Anti-Money Laundering Act (AMLA) as amended. We reserve the right to delay, suspend, or refuse any transaction that we reasonably suspect may be connected to money laundering, fraud, or other illegal activity.

5. Bonuses & Promotions

jilevo may offer bonuses, free spins, cashback, and other promotional incentives from time to time. All bonuses and promotions are subject to specific terms and conditions that will be published alongside each offer. General bonus terms include:

• Bonuses are subject to wagering requirements before withdrawal is permitted. The applicable wagering requirement will be stated in the promotion terms.
• Bonuses may only be claimed once per household, IP address, device, or payment method unless otherwise stated.
• jilevo reserves the right to withdraw, modify, or cancel any bonus or promotion at any time, with or without notice, where there is evidence of abuse, fraud, or technical error.
• Bonuses cannot be transferred, exchanged for cash, or combined with other offers unless explicitly stated.
• In the event of a conflict between these Terms and the specific terms of a promotion, the specific promotion terms shall prevail.

6. Game Rules & Fair Play

All games available on the jilevo Platform are governed by individual game rules, which are accessible within each game. By participating in any game, you agree to be bound by the applicable game rules.

jilevo uses certified random number generators (RNGs) for its electronic games and licensed live dealer studios for its live casino offerings. Game outcomes are determined by these systems and are not subject to manipulation by jilevo or any third party.

In the event of a technical malfunction, disconnection, or system error during a game, jilevo's decision regarding the outcome of the affected game round shall be final. jilevo will not be liable for any losses arising from technical failures beyond our reasonable control.

jilevo reserves the right to void any bet or game round where there is evidence of technical error, data corruption, or any other circumstance that renders the outcome unreliable.

7. Prohibited Conduct

The following conduct is strictly prohibited on the jilevo Platform. Violation of any of these prohibitions may result in immediate account suspension, forfeiture of funds, and referral to relevant authorities:

• Providing false, inaccurate, or misleading information during registration or at any other time;
• Using the Platform if you are under 21 years of age;
• Registering or operating more than one account;
• Using automated software, bots, scripts, or any other artificial means to interact with the Platform;
• Engaging in collusion, chip dumping, or any other form of cheating or fraudulent activity;
• Exploiting software bugs, errors, or vulnerabilities for financial gain;
• Engaging in any activity that constitutes money laundering or the financing of illegal activities;
• Harassing, threatening, or abusing other users or jilevo staff;
• Attempting to reverse-engineer, decompile, or otherwise tamper with the Platform's software or systems.

8. Responsible Gaming

jilevo is committed to promoting responsible gaming and takes its obligations in this regard seriously. We provide a range of tools to help users manage their gaming activity, including deposit limits, session time limits, cooling-off periods, and self-exclusion options.

Self-exclusion requests will be processed promptly. Once a self-exclusion is in effect, jilevo will take reasonable steps to prevent you from accessing your account for the duration of the exclusion period. Self-exclusion is not reversible during the elected period.

jilevo complies with PAGCOR's responsible gaming guidelines and supports the Philippine government's efforts to minimize gambling-related harm. For more information on responsible gaming resources, please visit our Responsible Gaming page.

9. Intellectual Property

All content on the jilevo Platform, including but not limited to text, graphics, logos, icons, images, audio clips, software, and the compilation thereof, is the property of jilevo or its content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your personal, non-commercial entertainment purposes only. This license does not include the right to:

• Reproduce, distribute, or publicly display any content from the Platform;
• Modify or create derivative works based on Platform content;
• Use any data mining, robots, or similar data gathering tools on the Platform;
• Frame or mirror any portion of the Platform without jilevo's express written consent.

Any unauthorized use of Platform content terminates the license granted herein and may constitute an infringement of jilevo's intellectual property rights.

10. Limitation of Liability

To the maximum extent permitted by applicable law, jilevo, its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses, arising out of or in connection with:

• Your access to or use of (or inability to access or use) the Platform;
• Any conduct or content of any third party on the Platform;
• Any content obtained from the Platform;
• Unauthorized access, use, or alteration of your transmissions or content;
• Technical failures, interruptions, or errors in the Platform.

jilevo's total liability to you for any claim arising out of or relating to these Terms or your use of the Platform shall not exceed the total amount deposited by you in the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms shall limit or exclude jilevo's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable Philippine law.

11. Termination

jilevo reserves the right to suspend or terminate your account and access to the Platform at any time, with or without notice, for any reason, including but not limited to:

• Breach of these Terms or any other applicable policy;
• Fraudulent, illegal, or abusive conduct;
• Failure to complete KYC verification;
• Regulatory requirements or instructions from competent authorities;
• Extended periods of account inactivity, subject to applicable dormancy policies.

Upon termination, your right to access the Platform ceases immediately. Any balance remaining in your account at the time of termination for cause may be forfeited. Where termination is not due to your breach, jilevo will return any remaining balance to you via your registered payment method, subject to completion of any outstanding verification requirements.

You may close your account at any time by contacting jilevo support. Account closure requests will be processed within a reasonable timeframe. Outstanding wagering requirements on active bonuses will be forfeited upon voluntary account closure.

12. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall first be submitted to jilevo's customer support team for informal resolution. jilevo will endeavor to resolve disputes within thirty (30) calendar days of receiving a written complaint.

If a dispute cannot be resolved informally, the parties agree to submit to the exclusive jurisdiction of the competent courts of the Philippines. Where applicable, disputes may also be referred to PAGCOR or such other regulatory body as may have jurisdiction over the matter.

Nothing in this section shall prevent either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction where necessary to prevent irreparable harm.

13. Amendments to These Terms

jilevo reserves the right to amend, update, or replace these Terms at any time. When we make material changes, we will provide notice by updating the "Last Updated" date at the top of this page and, where appropriate, by sending a notification to your registered email address.

Your continued use of the Platform after any such changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Platform and may request account closure in accordance with Section 11.

We encourage you to review these Terms periodically to stay informed of any updates. The most current version of these Terms will always be available at jilevo.club/terms-conditions.

14. Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the jilevo support team:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Language: English and Filipino

For responsible gaming concerns, please visit our dedicated Responsible Gaming page for additional resources and self-help tools.