How Can We Help You?

The minimum age to register and play at jilevo is 21 years old, in strict compliance with Philippine gaming regulations set by PAGCOR. This is a hard requirement — no exceptions. All new accounts go through an identity and age verification process before any gaming activity is allowed. If you are under 21, you are not permitted to use the jilevo platform.

Creating a jilevo account is quick and straightforward:

1. Visit the jilevo Casino page and click the registration button.
2. Fill in your personal details — full name, date of birth, email address, and mobile number.
3. Create a secure password for your account.
4. Complete the identity verification (KYC) process by submitting a valid Philippine government-issued ID.
5. Once verified, your account is active and ready to use.

The entire process typically takes just a few minutes. Make sure all information you provide is accurate — mismatched details can delay verification or result in account suspension.

Yes — jilevo is fully optimized for mobile play. The platform works smoothly on both Android and iOS devices through your mobile browser, so there's no need to download a separate app unless one is made available. Whether you're using a budget Android phone or the latest iPhone, the jilevo experience is designed to be fast, responsive, and easy to navigate on smaller screens. Most Filipino players access jilevo directly from their smartphones, and the platform is built with that in mind.

No worries — it happens to everyone. To reset your jilevo password:

1. Go to the jilevo Login page.
2. Click the "Forgot Password?" link below the login form.
3. Enter the email address registered to your account.
4. Check your inbox for a password reset link — it usually arrives within a few minutes.
5. Follow the link to set a new password.

If you don't receive the email within 10 minutes, check your spam or junk folder. Still nothing? Contact our support team at [email protected] and we'll sort it out for you.

There are a few reasons why a jilevo account may be suspended or locked:

• Pending KYC verification — your identity documents haven't been verified yet.
• Suspicious activity — unusual login attempts or potential security concerns triggered an automatic lock.
• Self-exclusion — you or someone on your behalf requested a self-exclusion period.
• Terms violation — activity that breaches jilevo's Terms & Conditions.
• Age verification failure — submitted documents could not confirm you are 21 or older.

In most cases, contacting our support team at [email protected] with your registered email address will get things resolved quickly.

No. jilevo strictly enforces a one account per person policy. Creating multiple accounts — whether using different email addresses, phone numbers, or payment methods — is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any balances. If you believe a duplicate account was created by mistake, contact our support team immediately to have it resolved before any action is taken.

Some account details — like your email address or mobile number — can be updated directly in your Account Settings after logging in. For changes to core identity information (full name, date of birth), you will need to contact our support team and provide supporting documentation, as these fields are tied to your KYC verification. This process is in place to protect your account from unauthorized changes.

jilevo supports the most popular payment methods used by Filipino players:

• E-wallets: GCash, PayMaya / Maya
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card

All transactions are processed in Philippine Peso (₱). Please note that credit card gambling deposits and cryptocurrency are not accepted on jilevo, in compliance with current Philippine payment regulations.

Deposit processing times vary by payment method:

• GCash / PayMaya: Near-instant — usually within a few seconds to 2 minutes.
• Bank Transfer (InstaPay / PESONet): InstaPay transfers typically arrive within minutes; PESONet transfers may take up to one banking day.
• Debit Card: Usually processed within a few minutes.

If your deposit hasn't reflected after 30 minutes, take a screenshot of your transaction confirmation and send it to [email protected] so our team can investigate right away.

To withdraw your winnings from jilevo:

1. Log in to your account and go to Wallet → Withdraw.
2. Select your preferred withdrawal method (GCash, Maya, or bank transfer).
3. Enter the amount you wish to withdraw — make sure it meets the minimum withdrawal threshold.
4. Confirm the request. You may be asked to verify via OTP for security.

Withdrawals are typically processed within 1–3 business days, depending on the method and any pending verification requirements. Your account must be fully KYC-verified before withdrawals are approved. Withdrawals are sent to the same payment method used for your deposit where possible.

jilevo does not charge fees on standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for InstaPay transfers. We recommend checking with your payment provider for their current fee schedule. Any applicable fees from third-party providers are outside jilevo's control and will be deducted by the provider, not by jilevo.

jilevo offers a diverse game library tailored to Filipino tastes:

• Slots — hundreds of titles from leading game providers, including classic 3-reel slots and modern video slots with bonus features.
• Teen Patti — the popular South Asian card game that has become a favorite among Filipino players.
• Teen Patti Joker — a fun variation of Teen Patti with a wild Joker card mechanic that adds extra excitement.
• Bingo — fast-paced online bingo rooms with multiple card options and chat features.
• Live Casino — real dealers streamed in HD for an authentic casino lounge experience from the comfort of your home.

The game library is regularly updated with new titles, so there's always something fresh to try.

Yes. All games on jilevo use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and game outcome is completely random and independent of previous results. RNG systems used by jilevo's game providers are regularly audited by independent third-party testing laboratories to verify their fairness and integrity. Live casino games are streamed from licensed studios with real dealers, adding an additional layer of transparency to the gaming experience.

Many slot titles and select other games on jilevo offer a demo or free-play mode that lets you try the game without wagering real money. This is a great way to get familiar with a game's mechanics, bonus features, and paytable before committing your ₱. Look for the "Demo" or "Try for Free" option on the game tile. Note that demo mode winnings cannot be withdrawn — they are for practice purposes only. Live casino games and some table games may not have a free-play option.

jilevo regularly offers promotions for both new and existing players, which may include:

• Welcome Bonus — a deposit match bonus for new players on their first deposit.
• Reload Bonuses — periodic deposit bonuses for existing players.
• Free Spins — complimentary spins on selected slot titles.
• Cashback Offers — a percentage of losses returned over a set period.
• Seasonal Promotions — special offers tied to Philippine holidays and events.

All bonuses are subject to terms and wagering requirements. Check the Promotions section of your account for the latest active offers.

A wagering requirement (also called a playthrough requirement) is the number of times you need to wager a bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently toward wagering requirements — slots typically contribute 100%, while table games may contribute less. Always read the specific bonus terms before claiming an offer.

jilevo takes player wellbeing seriously. We offer a full suite of responsible gaming tools available free of charge in your account settings:

• Deposit Limits — set daily, weekly, or monthly caps on how much you can deposit.
• Loss Limits — cap the amount you can lose within a set period.
• Session Time Limits — automatically log out after a set duration.
• Reality Check Reminders — periodic pop-ups showing your session time and spend.
• Cool-Off Period — take a short break of 24 hours up to 6 weeks.
• Self-Exclusion — fully suspend your account for 6 months up to permanently.

For more details, visit our Responsible Gaming page.

To request self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion and choose your preferred exclusion period (6 months, 1 year, 2 years, 5 years, or permanent). Your account will be suspended within 24 hours and all marketing communications will stop. Alternatively, email [email protected] with the subject line "Self-Exclusion Request" and your registered email address. Self-exclusion periods cannot be shortened once activated — this is by design to protect you.

If a game disconnects or freezes during an active round, jilevo's system automatically records the game state at the point of disconnection. When you reconnect and reopen the game, it will resume from where it left off — your bet is preserved. If the game does not resume correctly or your balance appears incorrect after reconnecting, take note of the game name, time, and approximate bet amount, then contact our support team at [email protected]. We can review the game logs and resolve any discrepancies.

Slow loading or display issues are usually caused by one of the following:

• Slow internet connection — try switching between mobile data and Wi-Fi, or move closer to your router.
• Outdated browser — make sure you're using the latest version of Chrome, Safari, or Firefox.
• Browser cache — clear your browser cache and cookies, then reload the page.
• VPN or proxy — if you're using a VPN, try disabling it as it can affect connection speed and site access.
• Scheduled maintenance — jilevo occasionally performs brief maintenance windows. Check our announcements for any scheduled downtime.

If the issue persists after trying the above, contact our support team with details of your device, browser, and the problem you're experiencing.

Our support team is available 24 hours a day, 7 days a week. You can reach us through:

• Email: [email protected] — for detailed inquiries, account issues, and document submissions.
• Live Chat: Available directly on the jilevo platform when you are logged in — best for quick questions.

When contacting support, please include your registered email address and a clear description of your issue to help us resolve it as quickly as possible. Our team responds in English and understands Filipino-English communication — so feel free to write naturally.