Privacy Policy

1. Introduction

jilevo ("we," "us," or "our") is committed to protecting the privacy and personal data of all users ("you" or "your") who access or use the jilevo platform, including our website at jilevo.club and any related mobile applications or services (collectively, the "Platform").

This Privacy Policy describes how jilevo collects, uses, stores, shares, and protects your personal information in connection with your use of the Platform. It also describes the rights you have over your personal data and how you can exercise those rights.

By registering an account or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, please do not use the Platform.

This Privacy Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2. Personal Data We Collect

jilevo collects personal data through various means, including directly from you during registration and use of the Platform, automatically through your device and browser, and from third-party sources where permitted by law.

2.1 Data You Provide Directly

2.2 Data Collected Automatically

• Technical Data: IP address, browser type and version, operating system, device identifiers, screen resolution;
• Usage Data: Pages visited, games played, session duration, click patterns, search queries within the Platform;
• Location Data: General geographic location derived from IP address (country/region level);
• Cookie Data: Data collected via cookies and similar tracking technologies as described in Section 6.

2.3 Data from Third Parties

We may receive personal data about you from third-party sources, including payment processors (e.g., GCash, Maya, banks), identity verification service providers, fraud prevention agencies, and analytics providers. All such data is handled in accordance with this Privacy Policy.

3. How We Use Your Personal Data

jilevo uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your jilevo account, including verifying your identity and age (21+ requirement);
• Service Delivery: To provide access to games, process deposits and withdrawals, and deliver the core features of the Platform;
• Legal Compliance: To comply with applicable Philippine laws and regulations, including the Data Privacy Act of 2012, Anti-Money Laundering Act (AMLA), and PAGCOR licensing requirements;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, cheating, money laundering, and other illegal activities;
• Responsible Gaming: To monitor gaming behavior, enforce self-exclusion requests, and provide responsible gaming tools and interventions;
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance;
• Marketing & Promotions: To send you relevant offers, bonuses, and promotional communications where you have consented to receive them;
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features and performance of the Platform;
• Legal Claims: To establish, exercise, or defend legal claims where necessary.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, jilevo processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., to provide the Platform services you have registered for);
• Legal Obligation: Processing is required to comply with applicable laws, including KYC/AML obligations, PAGCOR regulatory requirements, and tax reporting;
• Legitimate Interests: Processing is necessary for our legitimate interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights;
• Consent: Where we rely on your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

jilevo does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, Maya, and banking partners, to process deposits and withdrawals;
• Identity Verification Providers: Third-party KYC service providers to verify your identity and age;
• Fraud Prevention Services: Agencies that help us detect and prevent fraudulent activity;
• IT & Hosting Providers: Cloud infrastructure and technology service providers who host and maintain the Platform;
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities, where required by law;
• Legal Advisors: Lawyers and legal service providers in connection with legal proceedings or compliance matters;
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, subject to equivalent privacy protections.

6. Cookies & Tracking Technologies

jilevo uses cookies and similar tracking technologies (such as web beacons and pixel tags) to enhance your experience on the Platform, analyze usage, and deliver relevant content.

6.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function. These cannot be disabled without affecting core functionality (e.g., session management, login state).
• Performance & Analytics Cookies: Help us understand how users interact with the Platform so we can improve it. Data collected is aggregated and anonymized where possible.
• Functional Cookies: Remember your preferences (e.g., language, display settings) to provide a more personalized experience.
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your consent.

6.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For more information on managing cookies, refer to your browser's help documentation.

7. Data Retention

jilevo retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

Specifically:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in compliance with PAGCOR and AMLA requirements;
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction;
• KYC Documents: Retained for a minimum of five (5) years after the end of the business relationship;
• Marketing Data: Retained until you withdraw consent or request deletion, whichever is earlier;
• Support Communications: Retained for three (3) years from the date of the last communication.

After the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures.

8. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilevo:

• Right to Be Informed: The right to be informed about how your personal data is collected and processed — which this Privacy Policy fulfills;
• Right of Access: The right to request a copy of the personal data we hold about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within thirty (30) calendar days. We may need to verify your identity before processing your request.

9. Data Security

jilevo implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Access controls ensuring that only authorized personnel can access personal data on a need-to-know basis;
• Regular security audits, penetration testing, and vulnerability assessments;
• Staff training on data privacy and security obligations;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

10. Children's Privacy

The jilevo Platform is strictly intended for users who are 21 years of age or older, in accordance with Philippine gambling regulations. jilevo does not knowingly collect personal data from individuals under the age of 21.

If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

jilevo reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or a prominent notice on the Platform.

Your continued use of the Platform after any such changes constitutes your acknowledgment of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how jilevo protects your personal data. The most current version of this Privacy Policy will always be available at jilevo.club/privacy-policy.

12. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jilevo handles your personal data, please reach out to our Data Protection Officer:

• Email: [email protected]
• Response Time: Within 30 calendar days of receipt
• Language: English and Filipino
• Availability: 24 hours a day, 7 days a week

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the supervisory authority responsible for enforcing the Data Privacy Act of 2012.